Cloud Bros shipping and return policy

Welcome to Cloud Bros. We’re committed to providing you with premium cannabis products and a seamless experience. Please take a moment to review our policies designed to keep our community safe, informed, and satisfied.

Shipping Policy

  • We ship our products across Europe and select locations worldwide.
  • Due to legal regulations, shipping times and availability may vary by country.
  • All orders are carefully packaged to ensure product quality and privacy.
  • Shipping fees and delivery times will be calculated at checkout.
  • Customs duties, taxes, or import fees are the customer’s responsibility.

Return & Refund Policy

  • We strive for 100% customer satisfaction. If you receive a damaged or incorrect product, please contact us within 7 days of delivery.
  • Returns or refunds are only accepted for defective or mis-shipped items. Due to the nature of our products, we cannot accept returns for opened or used items.
  • To initiate a return, please email our support team with your order number and details.
  • Once approved, we will guide you through the return process and issue refunds promptly.

Privacy Policy

  • Your privacy is important to us. We collect only the necessary personal information to process your orders and provide customer support.
  • We do not sell or share your personal data with third parties except as required by law or to fulfill your order (e.g., shipping providers).
  • Our website uses secure encryption technology to protect your data during transactions.
  • You have the right to access, correct, or delete your personal information by contacting us directly.

Responsible Use & Legal Compliance

  • Cloud Bros operates in compliance with applicable laws regarding cannabis products in the Netherlands and other countries we serve.
  • Our products are intended for legal adult use only (18+ or as per your country’s legal age). By purchasing, you confirm you meet the legal age requirement in your location.
  • It is your responsibility to understand and comply with local laws related to cannabis before placing an order.
  • We do not encourage or condone illegal use or distribution of our products.

Customer Support

  • Have questions or concerns? Our friendly support team is here to help. Reach out anytime at support@cloudbros.com or via our contact form on the website.

Disclaimer

The products sold by Cloud Bros are intended for responsible adult use only and are not intended to diagnose, treat, cure, or prevent any disease. Results and effects may vary from person to person. Cloud Bros does not encourage or endorse any illegal use or misuse of our products. It is the customer’s responsibility to be fully aware of and comply with the laws and regulations regarding cannabis products in their respective country or region. By purchasing from Cloud Bros, you agree to use our products legally and responsibly.

Thank you for choosing Cloud Bros — your trusted partner for premium cannabis products worldwide.